Keeping Your Patients Happy

Without our patients, we wouldn't have a practice. All businesses grow on their ability to keep their customers happy. It's a constant challenge, one that requires patience and skill, but there are some key guideposts into keeping your patients happy, wanting to come back, and sharing your skills with others.

1. Be honest! Simple, but true. People appreciate this more than you know and it will go a long way.

2. Be accessible to your patients. Take their calls. Reply to their emails. People like to know they will be heard and you care about them.

3. Be upfront with your patients about cost and what they owe at their visit. No one likes surprises (especially ones concerning their money!) and being communicative to them will make them trust you more.

4. When your patients come in, take time with them.

5. Follow up with any patients who had a painful procedure. See how they're doing. Get their feedback to improve your process. They will appreciate you reaching out.

6. Return all phone calls as soon as possible! Show your patients how important they are to you.

And the list can keep going on and on! What are some tactics you use to keep your patients or customers happy?